We provide a broad and comprehensive range of evaluation and performance measurement services. Our experience at applying these services in an integrated form gives us the ability to engage with clients across the complete spectrum of program evaluation from assessing needs to defining an approach, identifying tools, collecting and analyzing data, and using the results to feed decision making.

We have worked with local and regional organizations in all sectors – public, non-profit and private.
 

  • Needs Assessments
    • We can help you get the information you need to make effective decisions about future program planning. Methods include:
      • Community surveys
      • Key Informant Interviews and Focus Groups
      • Secondary data analysis
  • Program Evaluation Design and Implementation
    • We will develop program and logic models, identify data sources, develop data collection instruments, perform data entry and statistical analysis, and generate reports. Types of evaluation include process, outcome and impact.
  • Quality Improvement
    • We work directly with our clients in employing a data-driven process through formalized quality improvement (QI) activities that consist of developing appropriate indicators and benchmarks needed for program management and performance improvement, collecting and analyzing data, and preparing quality improvement reports at specified intervals. For example, we have chaired QI committees that review data, formulate recommendations and action plans for improvement.
  • Training and Technical Assistance
    • Support is essential for the continued success of a quality improvement program. We will provide introductory and advanced training related to the key components of evaluation, performance measurement, logic models, data interpretation and data utilization to program staff, administrators and stakeholders. By creating an understanding of evaluation principles, administrators, stakeholders and staff have a clearer understanding of how a strong evaluation provides organizations with the information needed to improve, expand or enhance their programs.
  • Surveys
    • Our surveys provide organizations with a cost-effective way to measure satisfaction, opinion, utilization of information systems and other program aspects. The results can be used for continuous quality improvement and to meet the requirements of funding and accreditation organizations. Types of surveys include:
      • Online
      • Mail
      • Telephone
      • Face-to-face
  • Database Design and Development
    • We are qualified and experienced at designing and developing databases that are organized to meet the needs of the organization and structured to measure outcomes. For example, over the past five years our databases are being used by school-based behavioral health treatment providers in three counties, collecting both process and outcome data.
  • Technical & User-Friendly Database Training Manuals
    • As part of our database design and development capability, we create the custom documentation needed for staff to overcome the technical challenges of learning and operating a new database.
  • Preparation of Grant Applications
    • Our work on federal, state, and local grant applications has resulted in numerous awards that range from $6,000,000 over 5 years to $50,000 a year.
  • Geographic Information System (GIS) Mapping and Spatial Analysis
    • We help organizations plan and evaluate programs by providing the mapping and analysis services essential for visualizing programs, tracking trends, identifying service gaps, requesting future funding, allocating resources, and assessing outcomes.
  • Cost Effectiveness and Cost Benefit Analysis
    • Our experience shows that the efficient collection and utilization of programmatic and financial/cost data provides a seamless system for decision making. We analyze cost data to determine actual costs, cost offsets and cost savings, as well as return on investment. Through this process administrators have the information needed to determine what programs to sustain, expand, enhance, and in some instances to close.